Cranleigh Furniture Ltd Terms & Conditions

Thank you for visiting Please read through these terms and conditions before placing your order. They do not affect your statutory rights. By using or accessing and/or placing an order, you agree to be legally bound by these terms and conditions.

Cranleigh Furniture Ltd reserves the right to change these terms and conditions from time to time, without notice. Any such changes will be posted here and your continued use of constitutes your agreement to be bound by the new Terms & Conditions. For this reason we encourage you to review them whenever you use this website to ensure that you are familiar with the latest terms and conditions.

Before placing an order, if you have any questions relating to these terms and conditions please contact our online team on 01483 271236 for further assistance. Alternatively, please email us at: [email protected]

IMPORTANT Delivery Information: All our furniture is very well packed prior to delivery. Customers are asked to check the integrity of the packing prior to signing for receipt, if the packaging is seen to be breached, this should be photographed in the company of the carrier. If assembly is required, when unpacking, each part should be checked for damage prior to assembly, as replacements due to damage in transit cannot be agreed after the furniture has been assembled. Where tables are involved and legs or pedestals need to be fitted, care should be taken and a protective floor covering should be laid down, before the table is placed top down on the floor, this to ensure no scratching to the table top takes place.
– Please inspect table top for any damage before assembly and it’s important that all packaging is kept if a table exchange is required.
– You must inform us as soon as you discover any damage by calling us on 01483 271236 or sending an email to [email protected] with a photograph of the damage.

1.0 Product Details

1.1 Every effort is made to describe the products offered for sale as accurately as possible. Cranleigh Furniture Ltd reserves the right to add, remove or amend product descriptions without notice.

1.2 Cranleigh Furniture Ltd reserves the right to make adjustments to the specifications of a product without notice. If you have any questions about a particular product, please contact us (01483 271236) before purchasing. Any measurements and dimensions are supplied by us in good faith, and should be used for guidance only. If you are ordering an item where precise dimensions are critical, please contact us before ordering.

1.3 Product photographs that appear on the website are representative. Although every effort is made to colour match the photographs, products are supplied on the understanding that there may be slight differences in colour, grain patterns and tone. This is because our products are all made from solid woods or wood veneers which are natural materials and so variations will inevitably occur.

1.4 Cranleigh Furniture Ltd is committed to using the finest materials in our products. Where our upholstery products are made from leather, this is a natural product, there will be variations in colour or texture, and there may even be natural marks or scars on the hide; however these should be minimal due to our strict quality control.

1.5 Cranleigh Furniture will not accept liability for any extra costs incurred as a result of incorrect or incomplete measurements/information supplied by you. We will also not accept liability for any minor alternations that are made by the supplier.

1.6 Many of our products are sold fully assembled, however on occasions certain pieces will need minimal assembly, this has been deemed fit to protect the item in carriage.

2.0 Payment

2.1 Payment is made at the point of placing your order. Cranleigh Furniture Ltd reserves the right to refuse, cancel and refund any order, at any time.

2.2 Cranleigh Furniture Ltd accepts most types of credit, debit and charge cards. It is important that the details you provide are correct and you must ensure you are the owner of the credit, charge or debit card. Cranleigh Furniture Ltd reserves the right to gain validation of your payment card details before approving your order.

2.3 The contract will be concluded after the following steps have been completed: we have accepted your order and received your valid credit, charge or debit card payment details; we have confirmed your order via email; we have dispatched and delivered the goods.

2.4 For your security and protection should we need to refund you for any reason refunds will be given by the same method which the payment was made by.

3.0 Website Prices

3.1 All prices include VAT, where appropriate, at the prevailing rate.

3.2 The price of any product is the price promoted at the date and time of your order.

3.3 The prices displayed on the website are for online and telephone purchases only.

3.4 We reserve the right to refund any orders where a price has been incorrectly advertised on the website.

3.5 When we show higher prices for comparison purposes, these are prices charged for goods in our retail showroom in Cranleigh

4.0 Delivery

4.1 Cranleigh Furniture Ltd can only deliver to addresses on the mainland UK.

4.2 We will deliver your goods to the address you provide us at the time you place your order. Due to our commitment to the environment, we prefer to wait until all your items are in stock before we arrange a delivery date, so we can deliver them all at once. However, if you have an urgent need for one of the items on your order, we may be able to arrange a part delivery – you will be contacted if any items are out of stock.

4.3 Once you have signed for your goods, you will become the owner of the goods and therefore be liable for their subsequent loss or destruction.

4.4 Cranleigh Furniture Ltd will arrange delivery of your ready made furniture by a 2 man delivery team, wearing white gloves and overshoes where appropriate, delivery to the room of your choice is available for local deliveries. Please remember, if returning any items they must be in manufacturer’s original packaging.

4.5 The carrier will phone you to book the delivery. However, if you are not in they will leave a card with a contact telephone number for you to agree a convenient date. If you do not contact the carrier within 48 hours, the furniture will be returned to us.

4.6 If you are unable, for whatever reason, to take delivery of your goods on the confirmed delivery date that you have arranged – you must inform the carriers at least one working day in advance so that another date can be booked.

4.7 If the carrier arranges a timed delivery then please be aware this is not part of our agreed terms and we do not accept any liability where timed deliveries are broken, we cannot accept liability for any losses or inconvenience caused for delivery failures to unforeseen circumstances.

4.8 Our carriers will not unwrap or assemble any home assembly items and your order will be delivered to the door.

4.9 Any changes made to the content of an order will have an impact on the delivery date. If changes are made and we are unable to deliver the goods on the confirmed delivery date, a new delivery date will be arranged.

4.10 You can Click & Collect from our showroom in Cranleigh at any time from 9am – 5:30pm Mon -Sat, 10am – 4pm on Sun. Normal lead times from time of order still apply.

5.0 7 Day Money Back Guarantee

At Cranleigh Furniture Ltd, we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items.

5.1 When you receive your goods, please remember to keep the packaging until you are 100% satisfied with your order. In the unlikely event that you need to return the item we can only accept it in its original packaging. This is really important, as each piece of furniture needs the same amount of protection returning it to our warehouse as it does on the way to our customers.</

5.2 Under the United Kingdom’s Distance Selling Regulations, you have the right to cancel your order within a period of 7 working days, beginning the day after the day goods were delivered. Although where delivery is without charge, you will be liable for the cost of returning the product, which is subject to the item purchased. It is imperative that you notify us of your intention to return the goods by email or phone within the 7 day period. When we receive this, we will issue you with a returns number which must be quoted on the paperwork returned with the goods.

5.3 Once the 7 day period has expired, Cranleigh Furniture Ltd will be unable to accept any returns unless faulty.

6.0 Returns and Refunds

6.1 It is very important to notify us within 24 hours by phone 01483 271236 or email [email protected] if any items are received damaged or faulty. However, your query will not be processed until you have provided us with photographs of the fault/damage.

6.2 If you decide to cancel your order after we have attempted to deliver it, but have been unable to due to any cause or circumstance beyond our reasonable control (including but not limited to, adverse weather conditions, floods or acts of god), a return delivery charge will apply which is subject to the item purchased.

6.3 Once any goods are dispatched from the warehouse, the costs for returning non-faulty items will be subject to the item purchased. For this reason, please notify us as soon as possible if you wish to cancel an item, as this will hopefully avoid any unwanted items being dispatched. Please note that the aforementioned return charge is applicable as soon as the goods have left the warehouse, regardless of whether or not they have reached their destination.

6.4 It is important that you do not return any items without gaining authorisation from us. The returns authorisation is valid for up to 7 days from delivery only, and must be in manufacturers original packaging. It is the customer’s responsibility to pay the associated costs of return and to ensure that all returned goods are in a pristine saleable condition Any goods that are returned without proper authorisation will be returned back to you and the cost of delivery charged to your account.

6.5 In the case of Mattresses, which are sealed for hygiene purposes, these goods cannot be exchanged or refunded under the Distance Selling Regulations once the packaging is opened.

6.6 Subject to your statutory rights, products which are made or altered specifically by the customer, may not be returned; nor will we provide any refund, unless they are defective or have been damaged in transit.

7.0 Product Guarantee

7.1 Cranleigh Furniture Ltd guarantees all products against faulty workmanship and faulty materials for a minimum period of twelve months from the date of delivery. In all cases, we reserve the right to inspect the product and verify the fault.

7.2 To care for your solid Oak furniture and keep the lacquer looking as new as possible , we recommend that that the furniture is cleaned regularly using natural wax based polishes. Never use chemicals such as bleach or abrasive materials such as dish scrubbers on any oak products. Spillages should be avoided as much as possible, if they do happen they need to be cleaned off immediately with a dry cloth.

7.3 Guarantees do not cover fair wear and tear and natural characteristics of wooden products, including movement in wood products; neglect; abused or misuse of your goods through failing to follow correct care procedures, including the oiling and waxing of furniture; loss or damage due to fire, smoke, water, lightning, sunlight, weather, rusting, corrosion, theft or explosion; accidental damage or loss or damage caused by a third party.

7.4 Please be aware that hardwood is a natural product and that slight timber movements are a possibility, albeit a rare one. Although every effort is made to maintain conditions when shipping, the extreme climate changes sometimes cause slight swelling on doors or drawers, which makes them stiff to open. It is important not to return or refuse the items if this is the case as usually this problem will rectify itself once the timbers adjust to their new environment. Alternatively, you may find that simply swapping drawers around is a quick fix solution. If the movement does not settle, then you may need to sand or shave a small amount from a drawer or door. Cranleigh Furniture Ltd will not deem stiff drawers or doors as defective or faulty. Any adjustments need to be undertaken by the customer. However, if you do not wish to undertake any adjustments, you can return the items under the 7 day money back policy.

8.0 Repairs and Replacements

8.1 Cranleigh Furniture Ltd will organise the repair or replacement of a defective or incorrect item or part, free of charge. If a replacement is no longer available or circumstances determined by the seller make a replacement impractical, it may be replaced with a part that closely matches it.

8.2 Home assembly items are subject to return only in suppliers original packaging and only in the form they are delivered, that is not constructed. If any constituent part or parts is faulty or missing you should advise Cranleigh Furniture immediately and we will arrange to have replacement parts supplied by return.

8.3 Alternatively, at the discretion of the seller, an allowance may be made for customers to arrange a local repair. Cranleigh Furniture Ltd reserves the right to send an independent third party technician to inspect and report on all pieces of furniture where a customer claims there is a merchandise issue. The technicians are experts in their field and are there to determine the nature of any issues. We reserve the right for the technician to repair the item being inspected. In all cases this is to help resolve any merchandise issues and to leave the customer with goods that are fit for purpose.

9.0 Damaged Goods

9.1 In the unlikely event that any items are damaged in transit, we will use independent experts to report and resolve the matter, as quickly and as conveniently as possible.

9.2 All damages must be reported to [email protected] or 01483 271236 within 24 hours. Any items not reported as damaged within 24 hours will be deemed as received in good condition.

9.3 Please note that we will require photographic evidence of the damage in order to facilitate allowance, exchange or refund of the item.

9.4 If our carriers accidentally damage goods in the course of delivery our liability for that damage is limited to the repair, replacement or refund of the goods or the value thereof.

9.5 Please be aware that although we offer free delivery, we subsidise the delivery fees within the purchase price of each item. Consequently, if you wish to return an item we reserve the right to refund less than the original purchase price; i.e. we will refund the original price minus the delivery cost. See our refund policy for more information.

9.6 It is the customer’s responsibility to ensure the furniture they purchase can pass through the doorways, hallways, rooms and staircases to the room of their choice. In the event of restricted access the delivery staff will leave the goods at the nearest convenient point for the customer.

9.7 Staff making deliveries are required by law to wear protective footwear at all times. As they are not allowed to remove this footwear when unloading the vehicle, gaining access to the property, or carrying furniture into the property, we strongly advise customers to make proper provision to protect their carpets and flooring. We do not accept responsibility for any marks or damage that may inadvertently be caused by delivery staff during the normal course of their work.

10.0 Use of Cranleigh Furniture Ltd website

10.1 Cranleigh Furniture Ltd owns the copyright and all other intellectual property of, or has the right to use and make available for purchase where relevant, all material on the site including but not limited to the text, graphics, logos and all other material available or downloaded through the site.

10.2 Any links to third-party websites are provided for information only and do not imply an approval or endorsement of the site. Cranleigh Furniture Ltd shall not be held responsible for the contents of any linked site; and shall be under no liability arising from your use of these sites.

11.1 Site Content and Disclaimers
Every effort is made to ensure the complete accuracy of our website, however some prices or details contained on the website may change from time to time and it is possible that errors will occur. We will endeavour to rectify any errors, as swiftly as possible but we will not be held responsible for any losses incurred.

11.2 To the maximum extent permissible by law, we exclude all warranties, express or implied as to the accuracy of the information contained in any of the materials on this website. We will not accept liability for any particular material on the website or as a result of any use of or reliance placed upon the information contained on this website.

11.3 This site is owned and operated by Cranleigh Furniture Ltd’ ‘we’ or ‘us’ ‘our’), whose registered number is 618813 Vat number registration number 891135617 (Registered in England)

11.4 Any material downloaded or otherwise obtained through the use of this website is done at your own discretion and risk and that you will be solely responsible for any damage to your own computer system or loss of data that results from the download of any such material.

11.5 Registered office address is Dawes Court House Dawes Court High Street Esher Surrey KT10 9QD

12.0 Data Protection

12.1 Cranleigh Furniture Limited is a registered Data Controller in accordance with the Data Protection Act 1998 (“The Act”).

12.2 We process your personal data in accordance with the Act.

13.0 Applicable Law

13.1 We control and operate the website from our offices within England. Accordingly the laws of England and Wales govern claims relating to, including the use of, this web site and the materials contained therein. If you choose to access our website from outside England and Wales you do so on your own initiative and you hereby agree that in the event of a dispute between ourselves and you the laws of England and Wales will apply at all times.