Cranleigh Furniture – FAQ

Below you can find answers to the most frequently asked questions by our customers. These include questions on our products, delivery service and payment methods to mention a few. If your query cannot be answered with one of the questions below, please call us on 01483 271 236 or email us at [email protected].

There are two other ways to place your order with us. You can call us on 01483 271 236 and one of our staff members will guide you through the process and answer any questions along the way.

Alternatively, you can visit our showroom where our knowledgeable staff are on hand to provide expert advice and support. Our showroom address is: 264 High Street, Cranleigh, Surrey, GU6 8RT

Most major credit and debit cards, including Visa, Mastercard, Maestro and American Express are accepted online, over the phone and in store.

Yes. All sensitive information is encrypted.

Our delivery charges vary by product type. Please refer to our Delivery Page for more information.

You can Click & Collect from our showroom in Cranleigh at any time from 9am-5:30pm Mon-Sat or on Sunday by appointment and save yourself any delivery costs. Normal lead times from time of order still apply.

At Cranleigh Furniture, with the exception of our home assembly ranges, the majority of our products are designed with no home assembly needed, however, to avoid damage in transit, certain items may need a small amount of home assembly. This includes all dining tables, beds, some wardrobes and sofa products. Any handles e.g. for drawers and wardrobe doors may be on the inside of the drawers and doors.

It is important that you are sure that the product can be delivered into you home and into your chosen location. The sizes of each product are shown on the website so that you can take measurements and confirm. If you are unsure in any way, please visit our showroom to discuss any possible restrictions so that we can perform a risk assessment with you, or please call to discuss.

It is not always possible to request a specific time for your delivery. For example, only being able to accept delivery on Fridays or after 4pm may not be possible, however we always try to be accommodating. If you have concerns about your delivery time, please call us on 01483 271 236.

If you are purchasing online or on the phone, please refer to our Terms and Conditions for details. In the instance that you are to be issued a refund, it will be processed via the same method that the initial payment was made. For example, if you paid for the item using a credit card, the refund will be made onto the same credit card.

Our Home Delivery Specialists treat every piece of furniture as if it was their own. Their mission is to ensure you’re 100% happy from the moment you choose your furniture to the day it arrives. In the unlikely event that your furniture arrives with signs of transit damage, please call us on 01483 271 236 and we will guide you through the return process

If you have any questions about an existing order including delivery and after sales, please call us on 01483 271 236, Monday to Friday between 9am and 5:30pm. Alternatively, you can also email us at [email protected].