Coronavirus Information

We are delighted to confirm that our showroom has now fully reopened on 12th April!

Opening Hours:
Monday to Saturday: 9:00am – 5:30pm
Sunday: 10:00am – 4:00pm

For any enquiries; please feel free to send us an email [email protected] or give us a call on 01483 271236

Thank you for all your support!

  • IMPORTANT Delivery Information: All our furniture is very well packed prior to delivery. Customers are asked to check the integrity of the packing prior to signing for receipt, if the packaging is seen to be breached, this should be photographed in the company of the carrier. If assembly is required, when unpacking, each part should be checked for damage prior to assembly, as replacements due to damage in transit cannot be agreed after the furniture has been assembled. Where tables are involved and legs or pedestals need to be fitted, care should be taken and a protective floor covering should be laid down, before the table is placed top down on the floor, this to ensure no scratching to the table top takes place.
    – Please inspect table top for any damage before assembly and it’s important that all packaging is kept if a table exchange is required.

    – You must inform us as soon as you discover any damage by calling us on 01483 271236 or sending an email to [email protected] with a photograph of the damage.

Readymade Furniture Delivery

  • Delivery time for readymade furniture is usually 7-10 working days from time of order for most items but can be 4-6 weeks for some sofa collections – please call our showroom for more information 01483 271 236.

  • Items with “Free Delivery”, shipping class, are usually delivered within 7-10 working days on receipt of order.

  • Items with a “Free Delivery” shipping class; have free delivery on all orders (no minimum order value), except in Scotland where there is a £25 surcharge and Northern Ireland & Isle of Wight where there is a £50 surcharge.

  • Items not benefiting from “Free Delivery” and are under £500 will involve a delivery charge of £50 (£25 if located within 25 miles from our showroom), except in Scotland where there will be a £75 charge and Northern Ireland & Isle of Wight, where the charge will be £100.

  • Items with a “Standard Delivery” shipping class; offer free delivery on orders over £500, except in Scotland where there is a £25 surcharge and Northern Ireland & Isle of Wight where there is a £50 surcharge.

  • Please note that we do not deliver to Orkney, Shetland Isles, Western Isles.

  • All packaging is removed if necessary, and delivery crews wear overshoes and white gloves if appropriate.

  • Non storage beds and wardrobes require assembly which our delivery team will take care of if the delivery is within 25 miles from our showroom, all furniture will be taken to a room of choice, unpacked and all packaging taken away.

  • There will be an additional cost of £50 if you purchase a storage bed frame and would like it assembled by our delivery team, this only applies if the delivery is within 25 miles from our showroom.

  • Delivery further than 25 miles from our showroom will require the customer to assemble any beds and wardrobes.

  • The lead time on Terence Conran Sofas is 16 weeks time.

Home Assembly Furniture Delivery

Our home assembly ranges will display that assembly will be required in the product description.

  • Items with a “Home Assembly” shipping class, are usually delivered within 3-5 working days on receipt of order.

  • Items with “Free Delivery”, shipping class, are usually delivered within 7-10 working days on receipt of order.

  • Free Delivery on all orders except Isle of Wight, where there will be a surcharge of £20.

  • There is a surcharge in London due to congestion charges which is £10 per order on postcodes E, EC, N, NW, SE, SW, W & WC.

  • Delivery to Northern Ireland has been suspended on “Home Assembly” items due to BREXIT related surcharges – this will constantly be reviewed. Our sincere apologies for the inconvenience caused and thank you for your understanding.

Free Next Day Mattress Delivery

  • Items with a “Free Next Day Delivery” shipping class, are delivered next day if ordered before 12pm.

  • There is a £10 surcharge for delivery to Scotland.

  • No delivery to Scottish Highlands & Islands, Northern Ireland & Isle of Wight.

  • For further information, please read our terms and conditions.

FOR FURTHER INFORMATION

Please read our terms and conditions.