Coronavirus Information

Although our showroom is temporarily closed due to COVID-19, orders can still be placed online or over the phone on 01483 271236.

In order to provide a more contactless and reassuring delivery service, we have decided to temporarily remove the option of “Furniture Assembly”, however we can still take the furniture to your “Room of Choice”.

Our Click & Collect service is available between 9am-5:30pm Monday to Saturday and on Sunday between 10am-4pm.

For any enquiries; please feel free to send us an email or give us a call on 01483 271236.

If you live near our Showroom in Cranleigh and don’t need to spend over our free delivery thresholds which are £500 for some ranges of readymade furniture.

Let’s all get through this as safely and sensibly as possible – stay safe!

  • IMPORTANT Delivery Information: All our furniture is very well packed prior to delivery. Customers are asked to check the integrity of the packing prior to signing for receipt, if the packaging is seen to be breached, this should be photographed in the company of the carrier. If assembly is required, when unpacking, each part should be checked for damage prior to assembly, as replacements due to damage in transit cannot be agreed after the furniture has been assembled. Where tables are involved and legs or pedestals need to be fitted, care should be taken and a protective floor covering should be laid down, before the table is placed top down on the floor, this to ensure no scratching to the table top takes place.
    – Please inspect table top for any damage before assembly and it’s important that all packaging is kept if a table exchange is required.

    – You must inform us as soon as you discover any damage by calling us on 01483 271236 or sending an email to [email protected] with a photograph of the damage.

Standard Delivery

  • Delivery time for ready-made furniture is usually 7-10 working days from time of order for most items but can be 4-6 weeks for some items – please call our showroom for more information 01483 271 236.

  • Free Delivery is offered on all orders over £500, except in Scotland where there is a £25 surcharge and Northern Ireland & Isle of Wight where there is a £50 surcharge.

  • All orders not benefiting from “Free Delivery” and are under £500 will involve a delivery charge of £50, except in Scotland where there will be a £75 charge and Northern Ireland & Isle of Wight, where the charge will be £100.

  • Please note that we do not deliver to Orkney, Shetland Isles, Western Isles.

  • All packaging is removed if necessary, and delivery crews wear overshoes and white gloves if appropriate.

  • Non storage beds and wardrobes require assembly which our delivery team will take care of if the delivery is within 25 miles from our showroom, all furniture will be taken to a room of choice, unpacked and all packaging taken away.

  • There will be an additional cost of £50 if you purchase a storage bed frame and would like it assembled by our delivery team, this only applies if the delivery is within 25 miles from our showroom.

  • Delivery further than 25 miles from our showroom will require the customer to assemble any beds and wardrobes.

  • The lead time on Terence Conran sofas is 6-10 weeks time.

Home Assembly Ranges

Our home assembly ranges will display that assembly will be required in the product description.

  • For items marked with “Home Assembly”, delivery lead times are usually within 3-5 working days on receipt of order.

  • For items marked with “Free Delivery”, delivery lead times are usually within 7-10 working days on receipt of order.

  • Free Delivery on all orders except in Northern Ireland, where there will be a surcharge of £50 and Isle of Wight, where there will be a surcharge of £20.

  • There is a new surcharge in London due to congestion charges which is £10 per order on postcodes E, EC, N, NW, SE, SW, W & WC.

  • For further information, please read our terms and conditions.

FOR FURTHER INFORMATION

Please read our terms and conditions.